Frequently Asked Questions

Find answers to the most common questions below.

How do I install Messenger on my website?

The Messenger can be installed by adding a small snippet of JavaScript to your website’s HTML. You can find the installation guide for Messenger in your Intercom account or follow the instructions in the help center.

How can I integrate Intercom with my CRM?

Intercom integrates seamlessly with popular CRMs such as Salesforce, HubSpot, and Pipedrive. You can follow the step-by-step CRM integration guide in our help center.

How do I set up automated messages?

You can set up automated messages using the Campaigns feature in Intercom. This allows you to send targeted messages to users based on their behavior. Learn more in the campaigns setup guide.

Can I use Intercom for email marketing?

Yes, Intercom allows you to send marketing emails to your customers, manage campaigns, and track their performance. For more details, check out the email marketing setup guide in our help center.

How do I manage user data and privacy with Intercom?

Intercom takes data privacy seriously and complies with major data protection regulations like GDPR. You can manage user data and privacy settings directly within your Intercom dashboard.

What analytics does Intercom provide?

Intercom provides detailed analytics on user behavior, message performance, and team efficiency. You can view reports and insights in the Analytics tab of your Intercom account.

How do I customize the Intercom Messenger?

The Intercom Messenger can be customized to match your brand colors, tone, and style. You can make these adjustments in the Messenger settings under the Customize tab.

What is the pricing for Intercom?

Intercom pricing depends on the features and number of users. Visit our pricing page to learn more about the available plans.

Does Intercom offer multi-language support?

Yes, Intercom supports multiple languages for messages and the Messenger interface. You can configure this in the settings under Localization.

How do I contact Intercom support?

You can contact Intercom support directly through the Intercom Messenger on our website or via the help center for email assistance.